Customer service is important to Grenada. Without customers there would not be a business. Excellent customer service results in:
Higher visitor numbers
Increased sales
Increasing public image
Survival in terms of competition
Repeat business and customer loyalty
Satisfied customers and greater job satisfaction for staff
Higher visitor numbers
Lets face it, no one want to do business with people who are without artistic elegance. they will simply go next door, in this case another island. Every great company have good customer service which automatically generate more visitors, sales, revenue.
Increased sales
Although Government funding help generate tourism, Grenada still has to compete with other Countries for people’s leisure time and to generate income. Grenada generates income through entry, shops, hotels, entertainment, products, etc. Getting people to come back should be a priority which would automatically generate sales.
Increasing the country image
All should take pride in our reputation and public image, because at the end of the day it all boils down to finance, which is an important entity in securing our growth and success as an island nation.
Survival in terms of competition
Good customer service can give Grenada an edge over other tourist attractions or countries, as we compete for much needed income generated by tourism.
Repeat business and customer loyalty
Analysis of feedback and visitor surveys indicates that 94% of visitors would recommend a great place experience with their friends or colleague who will consider that great visit next time they are planning a vacation.
Satisfied customers and staff
Visitors should be asked to rate their experiences from businesses that do business on an international level, to be used as a measuring tool to monitor customer satisfaction. These should be quantify into satisfaction levels. Managers should pay close attention to customer feedback and make recommendation that would enhance quality.
